Industrial Production Managers

Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You may be responsible for aspects of managing non-inventory supplies management & expense control. You are responsible for regulatory compliance, and special projects and/or assignments. As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. You may participate in hiring activities. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

+ Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.

+ Establishes clear expectations for balancing in-store customer service and completing online orders.

+ Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.

+ Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.

+ Sustains strong knowledge and awareness of relevant competitors and industry trends.

+ Ensures an effective and efficient response to customer questions, requests, and/or concerns.

+ Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.

+ Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

+ Maintains Team Member safety and security standards.

+ Ensures compliance with relevant regulatory rules and standards.

+ Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

+ Maintains cleanliness of workspaces including staging area and coolers.

+ Maintains security of equipment, e.g., MSRs, phones, currency counters.

+ Proactively identifies process improvement opportunities.

+ Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

+ Strong ability to perform task management, balancing dynamic customer flows.

+ Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.

+ Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).

+ Strong ability to communicate performance analysis findings and actions, both verbally and in writing.

+ Excellent interpersonal, motivational, team building and customer relationship skills.

+ Capable of teaching others in a positive and constructive manner.

+ Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

+ Proficient with email, Microsoft Office, and operations-related applications.

+ Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.

Qualifications

+ 18+ months retail experience including 6+ months of supervisory experience.

Physical Requirements/Working Conditions

+ Must be able to lift 50 lbs.

+ In an 8-hour workday: standing/walking 6-8 hours.

+ Hand use: Single grasping, fine manipulation, pushing and pulling.

+ Work requires the following motions: bending, twisting, squatting, and reaching

+ Exposure to FDA approved cleaning chemicals

+ Exposure to temperatures 90 degrees Fahrenheit

+ Ability to work in a wet and cold environment.

+ Ability to work a flexible schedule including nights, weekends, and holidays as needed.

+ Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

**About this role:**

Wells Fargo is seeking a Senior Product Manager in Fraud Detection Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

**In this role, you will:**

+ Lead or participate in product management initiatives and deliverables for product lines or services

+ Lead or participate in a variety of complex functions

+ Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis

+ Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables

+ Ensure programs adhere to compliance, privacy regulations and policies

+ Coordinate between several different applications and lines of business

+ Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved

+ Lead team to meet project deliverables while leveraging solid understanding of scrum

+ Remove impediments

+ Lead projects, teams or serve as a mentor

**Required Qualifications:**

+ 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Experience supporting medium to large scale project delivery

+ Experience using Agile terminology and methodology including requirements gathering, feature management, story creation and approval

+ Experience managing and prioritizing a fluid backlog to ensure work is delivered on time and without defects

+ Experience recognizing functional interdependencies across multiple projects or sprints

+ Experience with end-to-end implementation to post production support

+ Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

+ Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

+ Strong analytical skills with high attention to detail and accuracy

+ Fraud & Claims Management experience

+ Experience presenting information in a manner that persuades, educates, and enhances understanding at all levels including senior leadership

**Job Expectations:**

+ This position is not eligible for Visa sponsorship

**Position Location:**

1525 W W T Harris Blvd, CHARLOTTE, NC 28262

2800 S Price Rd, CHANDLER, AZ 85286

**Posting End Date:**

28 Sep 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Company:** WELLS FARGO BANK

**Req Number:** R-402688-2

**Updated:** Fri Sep 20 02:42:45 UTC 2024

**Location:** CHANDLER,Arizona

The pay range per hour is $22.00 - $37.40

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .

**ALL ABOUT TARGET**

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

**ALL ABOUT GENERAL MERCHANDISE**

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.

**At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with the skills and experience of:**

+ Guest service fundamentals and experience building a guest first culture on your team

+ Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies

+ Planning department(s) daily/weekly workload to support business priorities and deliver sales goals

+ Process improvements and workload efficiency

+ Helping build a team of hourly team members

**As a General Merchandise Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities:**

+ Demonstrate a service culture that prioritizes the guest service experience. At the direction of the ETL, model, train and coach expectations to deliver the service standard

+ Execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change

+ With the guidance from the Executive Team Leader, help lead the understanding of how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy

+ Help empower the team to create a consistent experience for our guests. Help assess reporting to identify gaps in GM and Fulfillment processes and assist to develop a plan to resolve for the ETL to review and approve. Be an expert of operations, accuracy, process and efficiency

+ With ETL guidance, help with execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store

+ With ETL guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)

+ Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready per the ETL’s direction.

+ Help create a scheduling plan approved by your ETL based off of monthly and weekly business workload and guest traffic

+ Enable team members to stay up-to-date on relevant trends and products

+ Evaluate candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiences

+ With ETL guidance, help establish clear goals and expectations and hold team members accountable to expectations

+ Per the direction of your ETL, help lead and coach the team to ensure accuracy and efficiency in all GM processes

+ Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)

+ Assess Fulfillment business and make decisions consistent with your ETL’s direction to help teams fulfill all guest orders accurately and efficiently

+ Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

+ Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way

+ Per the direction of your ETL, help create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others

+ If applicable, as a key carrier, follow all safe and secure training and processes

+ Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions

+ Address store needs (emergency, regulatory visits, etc.)

+ Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws

+ All other duties based on business needs

**WHAT WE ARE LOOKING FOR**

**We might be a great match if:**

+ Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests

+ Providing service to our guests that makes them say I LOVE TARGET! excites you, that’s why we love working at Target

+ Leading teams who are stocking, setting and selling Target products sounds like your thing, that’s the core of what we do

+ You aren’t looking for a Monday - Friday job where you are at a computer all day, we are busy all day (yes, even on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

**The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader. But, there are a few things you need from the get-go:**

+ High school diploma or equivalent

+ Age18 or older

+ Previous retail experience preferred, but not required

+ Ability to:

+ Lead and hold others accountable

+ Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

+ Work independently and as part of a team

+ Manage workload and prioritize tasks independently

+ Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

+ Welcoming and helpful attitude

+ Effective communication skills

**We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:**

+ Access all areas of the building to respond to guest or team member issues

+ Interpret instructions, reports and information

+ Accurately handle cash register operations as needed

+ Climb up and down ladders as needed

+ Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds

+ Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary

+ Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

+ Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

**Americans with Disabilities Act (ADA)**

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.

**At** **Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.**

**Building your career? Build it better at Realtor.com®. Join us** **and** **help change the world of real estate, one home at a time.**

**Associate Product Manager, New Construction** at **Realtor.com** **®**

**Locations: Austin, TX | Scottsdale, AZ, US**

We’re looking for an Associate Product Manager to help guide and execute the builder product strategy and roadmap for New Construction. You will be on a growing team focused on incubating new products and experiences tailored to both new construction home buyers and home builders.

Ideal candidates possess big-picture vision yet the drive and attention to detail to make that vision a reality. You enjoy spending time with customers and consumers and evangelizing their needs. Working alongside the rest of the team, you’ll balance strategic thinking with outstanding execution, holding yourself and your team accountable to delivering successful outcomes and best-in-class experiences. You have the aptitude to identify white space in the market, construct means to validate your ideas, and clearly and compellingly articulate problem statements and concepts to your team and stakeholders alike. You are a high functioning self-starter who is seeking to make an impact on new markets.

**What you'll do:**

+ Vision & execution - Balance the need to execute scrappily with product, design and engineering partners and deliver value continuously, while moving the ball forward toward the right north star

+ User Focus - You comprehend and advocate for our users first; you bring strong user empathy and a passion for driving product direction and execution based on pain points and opportunities

+ Clarity - You can translate ambiguous or conflicting inputs into solid action plans and precise requirements, with a keen ability to see what considerations are non-negotiable and where tradeoffs may make sense

+ Influence - Rally your team, dependent teams, and stakeholders at large around a crystal clear vision rooted in consumer and customer value

**How we work**

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

**What you'll bring:**

+ Bachelor’s degree or equivalent and/or 2 years demonstrated experience

+ Demonstrated experience in adopting product management best practices, standards and policies.

+ Ability to multi-task and handle multiple deliverables and projects at once, balancing short term objectives with long term vision.

+ Strategic thinker. Thrives at the nexus of delivering consumer and/or customer value and hitting business objectives and converts them into clear product plans.

+ Analytical and results orientated. Uses hard data to assess opportunities, identifies and evangelizes the right metrics for any given initiative, ensuring that they add up to tell the whole story.

+ Excellent communicator. Articulates the product strategy and roadmap, structures the problem at hand, experienced and comfortable gaining alignment and in presenting to senior executives.

+ Excellent listener. Leans on partners and subject matter experts where needed, able to smartly synthesize multiple perspectives into a singular path forward.

+ Experience in real estate and new construction is a bonus.

**Do the best work of your life at Realtor.com®**

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At **Realtor.com®** , you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

_Diversity is important to us, therefore,_ **Realtor.com®** _is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition,_ **Realtor.com®** _will provide reasonable accommodations for otherwise qualified disabled individuals._

**Overview**

**Position** **Overview:**

We areseekinga highly skilled and experiencedProduct Manager, Product Operationsto join our empowered product team atHealthEdge. We empower our product teams to solve hard problems—customer problems and business problems—in ways that our customers love and that work for our business. Our product teams are cross-functional and durable,generally comprisedof a product manager, a product designer, several engineers, and QE. We have divided our product teams into Value Streams (i.e., Claims, Billing & Financials, Enrollment, BlueCard, Integration, and Platform). Each Value Stream is mapped to a distinct stakeholder group in payers' organizations with the charter to deliverexceptionalvalue for their stakeholders.

As a Product Manager, Product Operations, you will implement andoptimizesystems and processes to support the product management team, aggregate and synthesize qualitative and quantitative customer feedback to inform product decisions, and manage andoptimizethe tools and systems used by product managers to ensure efficiency and data integration. Additionally, you will develop andmaintaininternal documentation and training materials,facilitatecross-functional collaboration and internal readiness, act as a strategic advisor tothe VP of Product andproduct leaders by providing insights and recommendations, and implement systems to manage change and improve efficiency.

**The Product:**

With _HealthRules_ _Paye_ _r_ , our integrated solutions suite includes the industry's leading, digital,next-generationclaims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, much more than just core administrative processing.That’swhyHealthRulesPayer has been ranked number one in its class among CAP Solutions. Besides delivering 90%-97%first-passauto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans, and provider contracts. The complete suite of solutions fromHealthEdgedelivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

**Your Impact** **:**

+ **Customer-Centricity:** Deeply understandyourcustomers and their needs. Ensure their voice is represented in all product decisions.

+ **Empowerment and Ownership:** Empower the product team with the autonomy to make decisions and take ownership of their products. Encourageteams to act as“owners”and drive their products forward to solve customer problems.

+ **Data-Driven Decision Making:** Utilizedata and analytics to inform product decisions and measure success. Use metrics, user feedback, and market research to guide product development, feature prioritization, and strategy adjustments.

+ **Agility and Speed:** Move quickly and efficiently through the product development cycle, with a focus on delivering value to customers at a rapid pace. Adapt to opportunities or challenges swiftly.

+ **Quality and Excellence:** Maintaina high standard of quality in every aspect of the product, from user experience design to technical performance. Pursue excellence in products and processes.

+ **Collaboration and Cross-Functional Teamwork:** Encourage seamless collaboration between product managers, designers, developers, and other stakeholders. Work together from conception to launch, breaking down silos andleveragingdiverse perspectives.

+ **Continuous Learning and Adaptability:** Promote an environment of continuous learning where experimentation, failure, and iteration are pathways to innovation. Adapt to market changes and learn from both successes and failures.

+ **Think Big:** Champion a vision that extends beyond immediate product features or market needs. Encourage ambitious goals and innovative thinking, exploring groundbreaking solutions and envisioning the broader impact of the work onthe industryand society.

**What You Bring:**

+ **Education:** Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree is a plus.

+ **Experience:** 3-5 years ofexperience as aproductmanager or product operations, preferably within the healthcare industry, B2B Enterprise SaaS.

+ **Process Optimization:** Ability to implement andoptimizesystems and processes to support product managementprocess, enhancing efficiency and data integration.

+ **Change Management:** Skilled in implementing systems to manage change and improve overall efficiency within the product management function.

+ **Strategic Insight:** Experience acting as a strategic advisor to product leaders, providing insights and recommendations based on data and customer feedback.

+ **Training and Documentation:** Experience in developing andmaintaininginternal documentation and training materials to support team readiness.

+ **Analytical Skills:** Strong analytical and problem-solving abilities, with experience in aggregating and synthesizing qualitative and quantitative customer feedback.

+ **Communication:** Excellentwritten and verbalcommunication and interpersonal skills, with the ability tofacilitatecross-functional collaboration and internal readiness.

+ **Agility:** Comfortable working in a fast-paced, agile environment, able to adapt to changing priorities and needs.

+ **Technical Acumen:** Understanding of software development processes and technologies, includingproficiencyin managing andoptimizingproduct management tools and systems.

_HealthEdge_ _commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace._ _We aspire to be a place where all employees_ _have the opportunity to_ _belong, make an impact and deliver excellent software and services to our customers._

**Geographic Responsibility:** WhileHealthEdgeis located inBurlington, MA you may live anywhere in the US

**Type of Employment:** Full-time, permanent

**Work Environment:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

+ The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

+ Work across multiple time zones in a hybrid or remote work environment.

+ Long periodsof time sitting and/or standing in front of a computer using video technology.

+ May require travel dependent on company needs.

_The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills_ _required_ _._ _HealthEdge_ _reserves the right to_ _modify_ _, add, or remove duties and to assign other_ _duties_ _as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may_ _be required_ _to go through a pre-employment criminal background check._

_HealthEdge_ _is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women,_ _veterans_ _and persons with disabilities._

_\#LI-Remote_

**Job Locations** _US-Remote_

**ID** _2024-4639_

**Category** _Product Management_

**Position Type** _Full-Time_

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

+ Work effectively with store management and store crews

+ Supervise the store’s crew through assigning, directing and following up of all activities

+ Effectively communicate information both to and from store management and crews2. Customer Service

+ Assist customers with their questions, problems and complaints

+ Promote CVS customer service culture. (Greet, offer help, and thank)

+ Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

+ Maintain customer/patient confidentiality

+ **Required Qualifications** Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. **Preferred Qualifications**

+ Experience in retail **Education** High School diploma or equivalent preferred but not required.

**Pay Range**

The typical pay range for this role is:

$16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 12/18/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

**About this role:**

Wells Fargo is seeking a Cybersecurity Senior Lead Digital Product Manager to serve as L2 Product Owner for our Threat Prevention Product Area

**In this role, you will:**

+ Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment

+ Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise

+ Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking

+ Coordinate highly complex activities and guidance to others

+ Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact

+ Strategically engage with all levels of professionals and managers across the enterprise

+ Serve as an expert advisor to leadership

**Required Qualifications, US:**

+ 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 7+ years threat intelligence, red team, or attack surface management experience, or related cyber security experience (Threat Prevention, Monitoring & Response, Defense)

+ Demonstrated ability to develop technology strategy, operating models & roadmaps with clear objectives

+ 7+ years of experience with Agile practices and frameworks to include Scrum, Kanban, LeSS, etc. and collaboration tools, such as Jira, Confluence and SharePoint

+ Demonstrated ability to manage integrations across multiple technology systems, operations, and/or processes

+ Advanced knowledge of Information Cybersecurity industry standard

**Desired Qualifications:**

+ Multidisciplinary experience

+ Excellent communication (oral and written) with ability to communicate and influence executives, senior leaders, Line of Business stakeholders, other product owners, regulatory groups, technology, business analysts, other internal partners

+ Proven ability to facilitate and drive prioritization discussion

+ Proven ability to be innovative and creative in meeting customer and enterprise needs

+ Understanding of threat intelligence, offensive security, and attack surface management and their role in securing an enterprise

+ Basic networking understanding, Windows and Linux fundamentals, and web application architecture fundamentals

+ Strong time management skills including the ability to handle multiple deliverables concurrently

+ Excellent interpersonal skills with a consumer-centric perspective to resolve conflicts and prioritize value outcome

+ Certifications as a Product Owner or Product Manager

+ Advanced Microsoft Office skills including PowerPoint

+ Information Security Certifications such as CISSP, CSSP or CISM

+ Finance sector security experience or other regulated industry (e.g. utilities, government)

**Job Expectations:**

+ Ability to travel up to 10% of the time

+ Partial onsite work is required weekly - 3 days a week on-site/in office and 2 days a week remote

+ This position is not eligible for Visa Sponsorship/Visa Transfer

+ 100% remote work option is not available

Cybersecurity Defense & Monitoring is seeking a multidisciplinary leader to serve as L2 Product Owner for our Threat Prevention Product Area.

**Posting End Date:**

26 Sep 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Company:** WELLS FARGO BANK

**Req Number:** R-366746-2

**Updated:** Wed Sep 18 04:21:38 UTC 2024

**Location:** CHANDLER,Arizona

**_Please Note: This position is hybrid, requiring candidates to work onsite at one of the listed offices 3 days per week with the flexibility to work remote 2 days per week._**

**Position Summary**

Evernorth Accountable Care is a new business focused on partnering with healthcare providers to form value-based care relationships, improving care for patients and reducing total healthcare costs. The Agile Product Owner will focus on developing the capabilities to support provider and network operational flows as well as overall reporting capabilities to support the foundation and long-term growth of the business. This individual will act as a liaison between business stakeholders and technology to set business objectives, communicate capability requirements, and establish priority of enhancements. Additionally, the Agile Product Owner will identify opportunities and implement process improvements, establishing deadlines, aligning responsibilities, and monitoring and summarizing progress against goals.

Key responsibilities would include serving as the lead business owner on a scrum team, breaking down requirements into user stories that can be worked by technology teams, facilitating refinement sessions, setting direction regarding the sequencing of work, leading and/or participating in agile ceremonies, and liaising with the key stakeholders to ensure team-level priorities are continuously aligned with program-level priorities and objectives. Additionally, this role includes developing and implementing processes for effective implementation and integration, creating standard operating procedures, and transitioning the capability into a business-as-usual environment.

**Essential Functions**

+ Translate business and user objectives into requirements and acceptance criteria, developing and documenting business requirements in a detailed and timely manner

+ Collaborate in an Agile environment and liaison with team members to effectively communicate business requirements and expectations

+ Document and maintain project plans/roadmaps to effectively manage expectations internally and externally

+ Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

+ Participate in and/or facilitate ideation and strategy sessions to identify features that will continually enhance the claim pricing and payment capabilities

+ Test application features in a QA and Production environments to verify accuracy and ensure content is defect free

+ Identify key trends through the use of data & analytics that drive business decisions

**Qualifications**

+ Bachelor’s Degree in related field strongly preferred.

+ At least 1 year working knowledge of agile methodology and experience interfacing with technology teams in an agile environment required

+ Experience within healthcare required; Digital experience or UI experience preferred

+ Advanced knowledge of programs like Jira, Jira Align, Confluence & SharePoint

+ Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business

+ High attention to detail and proven ability to manage multiple, competing priorities simultaneously.

+ Ability to sustain momentum under challenging circumstances, working with all stakeholders and delivery teams

+ Demonstrates strong decision making skills and problem solving techniques

+ Demonstrates ability to work independently and as part of a collaborative team in a fast paced, high volume, rapidly changing environment

+ Ability to predict challenges and seek to proactively head-off obstacles

+ Both technically deep and business savvy enough to interface with cross-functional partners

+ Strong interpersonal, communication, facilitation, and presentation skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,500 - 157,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

**About Evernorth Health Services**

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

**Position Summary**

Evernorth Accountable Care (ENAC) is a new business focused on partnering with healthcare providers to form value-based care relationships, improving care for patients and reducing total healthcare costs. The Agile Product Manager will support the build of a variety of capabilities across ENAC including but not limited to, claims pricing and payment capabilities, reporting and dashboards for our providers, and user interfaces to support our internal operations users. This individual will act as a liaison between business stakeholders and technology to set business objectives, communicate capability requirements, and establish priority of enhancements.

Key responsibilities would include working across multiple agile release trains to break down program-level requirements into features that can be worked by technology teams, facilitating refinement sessions, setting direction regarding the sequencing of work, leading and/or participating in agile ceremonies, and liaising with the ENAC Claims and Provider Operations Leads to ensure release train focus areas are continuously aligned with program-level priorities and objectives. The Agile Product Manager will be responsible for actively collaborating on and approving decisions related to solutioning, ensuring that those solutions deliver the desired business value.

**Essential Functions**

+ Translate business and user objectives into requirements and acceptance criteria, developing and documenting business requirements in a detailed and timely manner

+ Collaborate in an Agile environment and liaison with team members to effectively communicate business requirements and expectations

+ Document and maintain project plans/roadmaps to effectively manage expectations internally and externally

+ Participate in and/or facilitate ideation and strategy sessions to identify features that will continually enhance ENAC claims, payment, and reporting capabilities

+ Perform business acceptance testing of features in a QA and Production environment to verify accuracy and ensure content is defect free

+ Differentiate when to make certain business requirements decisions independently vs. when to facilitate getting to an aligned decision across business leaders and stakeholders.

+ Actively preparing material and facilitating discussions with the ENAC leadership team to drive key decisions.

**Qualifications**

+ Bachelor’s Degree in related field strongly preferred.

+ Experience within healthcare required; healthcare claims experience preferred

+ At least 2 years working knowledge of agile methodology and experience interfacing with technology teams in an agile environment required

+ Advanced knowledge of programs like Jira, Jira Align, Confluence & SharePoint

+ Strong writing skills and ability to deliver information clearly, directly, and efficiently in a written format

+ Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business

+ High attention to detail and proven ability to manage multiple, competing priorities simultaneously.

+ Ability to sustain momentum under challenging circumstances, working with all stakeholders and delivery teams

+ Demonstrates strong decision making skills and problem solving techniques

+ Demonstrates ability to work independently and as part of a collaborative team in a fast paced, high volume, rapidly changing environment

+ Ability to predict challenges and seek to proactively head-off obstacles

+ Both technically deep and business savvy enough to interface with cross-functional partners

+ Strong interpersonal, communication, facilitation, and presentation skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 109,900 - 183,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

**About Evernorth Health Services**

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

Job Description:

**Role Summary/Purpose:**

As the VP, Product Manager for the Fix My Problem train, you will be responsible for helping to drive & achieve Synchrony's business objectives, by delivering best in class digital strategic imperatives improving access and ease to everyday customer initiated digital journeys and reducing the dependency on non-digital channels. You will help to deliver end-to-end large-scale solutions (digital products, self-service features and capabilities, and agent front-end and back-office automation) for customers. Collaborating and building partnerships with key cross-functional stakeholders at various levels will be integral to this role.

The Product Manager will bring the vision to life by prioritizing the work for the ART Agile Teams overseeing the prioritization of product features and roadmap and providing regular updates to the cross-functional Leadership Team. A solid technology and operational background, combined with the ability to work closely with cross functional support teams including within an ART (Agile Release Train), agile teams, UX, CX and various internal business leaders while managing the product delivery, are critical job requirements. This Product Manager should be skilled in the Agile framework, able to lead teams, comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

**_Our Way of Working_**

**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**

**Essential Responsibilities:**

+ Partner on experience and prioritization of the FMP train product features and roadmap across servicing channels, focused on delivering exceptional customer & associate experiences. Includes partnering with Journey leader, key business partners and Agile release trains to prioritize features for Program Increments (PIs).

+ Collaborates with System Architects, RTE, and PO's to guide the ART toward delivering continuous value and successful feature delivery

+ Maintains product/solution vision and roadmap based on customer value and strategic priorities/KPIs keeping abreast of market dynamics and industry trends. Effectively communicates vision, roadmap, and KPI's to key stakeholders and to the train on an ongoing basis

+ Acts as a SME and works cross functionally with other PMs and trains to ensure that larger project vision is being executed and dependencies are being worked on in a timely manner so that their trains priorities can be worked on when they are at the top of the list.

+ Work cross-functionally, and gain stakeholder buy-in, to ensure effective transition from strategy into design

+ Develops key benchmarks and measures of success for customer experience​ partnering with CX and Analytics / AO team to utilize data and customer experience measures to find opportunities and gain alignment.

+ Manages a team of product owners and provides clear direction on growth, opportunity areas, strengths, and priorities for the train.

+ Ensures proper coordination between PO & Ops Enabler Manager on communication and, if necessary, proper training to customers, clients, agents and internal stakeholders regarding the changes. Ensures communication of new features, enhancements and issues to agents. (including trouble shooting steps and impact)

+ Ensures train feature requirements are reviewed and approved through required tollgates by process owners, legal, compliance and functional / key stakeholders and documentation is stored according to train standards.

+ Ensures adherence of compliance and corporate governance policies throughout the implementation.

+ Perform other duties and/or special projects as assigned

**Qualifications/Requirements:**

+ Bachelor's Degree and 10+ years of relevant work experience in Operations, Technology or other relevant self-service digital capabilities; in lieu of Bachelor's degree, high school diploma and 12+ years of equivalent work experience

+ 8+ years Project and/or Product management managing multiple programs/projects simultaneously across multiple stakeholders

+ 3+ years of Leadership experience, including working with cross-functional business partners and senior leadership, communicating with both technical and non-technical resources

+ Experience managing scope and expectations of technology projects including business/technical requirements, budgets, schedules, distributed resources, and dependencies

+ Experience in Scaled Agile Framework (SAFe)

+ Proficient in the use of MS Office product suite, particularly Excel, PowerPoint

+ Proven ability to communicate in an effective and timely manner.

+ Track record of problem solving and ability to thrive in a cross-functional and technology facing environment

**Desired Characteristics:**

+ Experience working with technical teams and guiding the creation and implementation of self-service products and platforms

+ Certified SAFe professional

+ Highly motivated and self-driven to accomplish tasks

**Grade/Level: 13**

The salary range for this position is **130,000.00 - 210,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

**Eligibility Requirements:**

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Our Commitment:**

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

**Reasonable Accommodation Notice:**

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

**Job Family Group:**

Contact Center Operations