Customer Service Representatives

If you are a highly skilled in inside sales with a passion for innovation and problem-solving, we encourage you to read on about this exciting opportunity to join our Innovation and Technology department!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

**We offer:**

+ Flexible working hours

+ Professional onboarding and training options

+ Powerful team looking forward to working with you

+ Career coaching and development opportunities

+ Health benefits

+ 401K

+ Base plus commissions

+ And many other benefits starting at day 1!

**About the Role:**

As the **Inside Sales (IS) Account Manager** at Trojan Technologies, you are responsible for direct sales of parts and services to an install base within the municipal water/wastewater market. The Inside Sales Account Manager will operate within the region of the Southwestern United States, consisting of CA, NV, UT, AZ, ID + additional regions as required. You will manage the customer relationship through the lifecycle of UV systems, from introducing new customers to consumables to ongoing services and upgrades and expansions within existing customer accounts. We are customer focused driven; as the inside seller, it is about being curious and building curiosity and creating the best customer experience possible. This role will require occasional travel within the US and Canada.

**_This position is part of the Municipal Aftermarket Parts Sales and Services team located in the Southwest of the US._**

**The essential responsibilities of the job include:**

+ Generate and qualify leads and achieve/ exceed Sales and service targets on existing accounts through customer engagement, value selling, and funnel management.

+ Participate in formal proposals, invitations to bid, supply contracts and manage/support contractual obligations.

+ Qualify target customers for Service Level Agreements (SLAs) and Software-connected opportunities (Stream).

+ Work collaboratively with your regional account manager and inside sales colleague in the Southwest Territory to support sales, manage the territory email/call inbox, produce quotes, and collaborate on a shared purpose – to win as a team for your customer.

+ Foster partnerships with our customers and channel partner, expand customer knowledge, build awareness, and facilitate solutions.

+ Build curiosity and create the best customer experience period

**Are you qualified?**

+ Post-secondary education

+ 4+ years of customer-facing experience in achieving/ exceeding sales goals

+ A proven track record of selling products & services through incoming calls.

+ Ability to travel up to 10% of the time in North America

+ Knowledge of ERP (Baan and LN preferred), CRM (Salesforce.com)

+ Experience in value selling and negotiation. Terms and conditions and contractual management.

+ Strong technical aptitude

+ Water or Municipal experience is a plus

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies, we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be part of a corporation that is bringing water and environmental businesses together under the unified purpose of safeguarding the world’s most vital natural resources. Want to ensure the world has the clean water it needs? Then become part of the team that’s making it happen.

Take a moment to watch our video: The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)

**US ONLY** **:**

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $60000 - $80000 USD per year. This job is also eligible for Commission Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available **here (https://www.dol.gov/agencies/ofccp/posters)** .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

**Unsolicited Assistance**

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

PART-TIME

The individual selected for this role will be expected to work at Store #8268, located at: 14039 W Grand Ave. Surprise, AZ 85374

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

PART-TIME

The individual selected for this role will be expected to work at Store #8268, located at: 14039 W Grand Ave. Surprise, AZ 85374

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

**Sales, Inside Sales Account Manager, Install Base- Diagnostic Imaging (US Remote)**

In this role, you will build and increase sales within the Diagnostic Imaging Install Base markets across North America. You will own a territory and work the Install Base segment within that territory to close add-ons, upgrades and service sales.

**Your role:**

+ Building relationships with key decision makers and acting as the point of contact for our Install Base, addressing and handling customer needs while maintaining and upselling within established accounts.

+ Determining customers’ requirements by working closely with technical support channels and all internal/external partners to ensure accuracy in customer solutions.

+ Building a strong internal and external network, leveraging existing customer relationships and strategy to increase revenue for our current Install Base.

+ Using data analytics to contribute to territory planning/coverage and submitting budgetary and formal quote requests and changes.

+ Achieve specific metrics related to funnel velocity, opportunity advancement and territory growth.

**You're the right fit if:**

+ Bachelor’s degree in a related field (preferred) with 2+ years of experience inside sales in the healthcare industry.

+ Must have experience working with Salesforce and proficient with excel.

+ Your skills include quoting, knowledge of the hospital buying process, selling into executive and C-Suite customers, selling medical devices, and/or service agreements, working with contracts, excellent communication, listening, presentation and closing skills.

+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.

+ You’re a self-starter, team player, driven, highly motivated individual with the ability to achieve aggressive sales objectives and goals.

**About Philips**

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Read more about our employee benefits.

Learn more about our commitment to diversity and inclusion here.

**Philips Transparency Details**

Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $65,000 to $115,000, annually. Total compensation may be higher or lower dependent upon individual performance.

Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

**Additional Information**

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **_will not_** be provided for this position. An Ideal candidate will be based in Pacific or Mountain time zones, but we are open to candidates who live anywhere in the US who are able to work and support those time zones.

**_\#LI-Remote_**

**_\#LI-PH1_**

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

About Us:

Luxury Bath Technologies is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we touch.

We are searching for experienced Call Center Representatives to join our growing team. Make up to $1500.00 per week

Job duties include:

+ Schedule and confirm appointments

+ Answer inbound calls and make outbound calls

+ Manage sales reps schedules

+ Achieve weekly and monthly quotas

+ Provide top-notch customer service

Competencies:

+ Excellent computer and communication skills

+ Customer service experience

+ Ability to resolve conflicts and issues.

+ Outstanding communication and interpersonal abilities.

+ Excellent organizational capabilities.

+ Attention to detail

+ Self-starter.

+ Good time management skills.

+ Flexible in approach with others.

+ Thick-skinned (i.e., not prone to take things personally)

+ CRM Experience

+ An independent self-starter who takes initiative and responsibility.

Required Experience:

+ 1+ year experience in sales/telemarketing/customer service

+ Previous call center experience

+ Strong sales skills towards overcoming objections

+ Highly organized and detail oriented

+ Experience with Home Improvement Remodeling Industry a plus

Required Education:

+ High school degree

What We Offer:

+ Competitive Pay

+ Medical

+ Vision

+ Paid vacation

+ Professional Development

We have an excellent compensation package for this position. If you feel you have what it takes, please forward resume

Powered by JazzHR

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

CVS Health, a Fortune 5 company is hiring for a Healthcare Customer Service Representative. As a Customer Service Representative, you will handle inbound calls from medical offices, physicians and healthcare providers in support of our Prior Authorization Department. In addition you will be the important first-line of contact with our customers. You will set the tone for how our company provides support services. This is a fast-paced position that requires attention to detail and multi-tasking. Our Customer Support Representatives continuously evaluate and drive process improvements that positively impact our client experiences and align to the goals and objectives of the organization.

We need individuals with excellent written and verbal communication skills, as well as attention to detail with a customer focused mindset. There is flexibility to work overtime as needed and attend a 3-5 week training (Training hours are 7:00 am-3:30 pm local time).

After training you will have the opportunity to earn a Certified Pharmacy Technician Certificate.

Additional responsibilities:

Ensure questions and issues are resolved promptly and accurately

Assist with gathering information, assessing and fulfilling our callers’ needs, and providing education along the way

Contribute to the achievement of our service level goals

Collaborate with internal and external business partners to provide solutions

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

**Required Qualifications**

1+ year of Customer Service experience

Previous experience working in Windows, Microsoft or similar application

**Preferred Qualifications**

Six months of high volume call center customer service experience

Prior Healthcare experience with benefits, insurance, and prescriptions

**Education** Verifiable High School Diploma or GED

**Pay Range**

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 10/02/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Safety-Kleen is looking for a **Territory Sales Representative** , internally known as a Senior Account Manager, to join their safety conscious team! This role focuses on building business within their territories as well as developing and maintaining strong customer relationships. While working in conjunction with route drivers, the Outside Sales Representative provides product insight to our clientele regarding essential lines of business.

+ Health and Safety is our #1 priority and we live it 3-6-5!

+ Competitive wages

+ Comprehensive health benefits coverage after 30 days of full-time employment

+ Group 401K with company matching component

+ Generous paid time off, company paid training and tuition reimbursement

+ Positive and safe work environments

+ Opportunities for growth and development for all the stages of your career

+ Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;

+ Work with route drivers to convert new sales opportunities;

+ Grow current customer base with new lines of business;

+ Prepare and deliver customer quotes;

+ Prospect and convert leads into customers;

+ Achieve monthly sales quotas/budgets;

+ Exceptional computer skills;

+ Tenacious, assertive, strong organizational skills and a hunter mentality;

+ Proven ability to develop a book of business;

+ Working knowledge and current use of Salesforce.com is a plus;

+ 3+ years business to business sales experience preferred;

**Safety-Kleen Systems,** a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.

Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. **PROTECTION. CHOICES. PEOPLE** . **MAKE GREEN WORK.™**

**Join our safety focused team today! ** To learn more about our company, and to apply online for this exciting opportunity, v **isit us at ** www.safety-kleen.com/careers **.**

**Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.**

Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.

*SK

\#LI-AH1

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.

Essential Duties and Responsibilities

Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients

Run point on following client retention processes to retain at risk relationships

Work with internal teams, client, and agent to achieve a high rate of client retention

User set-up and training of our client facing web-based payroll and custom reporting software

Work proactively to facilitate solutions as challenges present themselves

Maintain open communication regarding clients with the necessary internal teams

Assist in the tracking and completion of team projects and initiatives

Review weekly reports to assist with client retention efforts

Review monthly reports to analyze trends

Track client repricing requests to ensure timely responses

Analyze data and review procedures and policies to determine answers to clients' questions

File and maintain client records

Coordinate the resolution of client issues

Perform administrative support tasks, as needed, by the Client Relations team

Process and prepare memos, correspondence, or other documents

Schedule appointments and maintain and update appointment calendars

Act as support for their respective region when team members are traveling

Oversees the operational structural needs of the client to ensure data integrity

Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments

Escalate and resolve areas of concern, as raised by clients or internal departments

Monitor company performance against service level agreements and flag potential issues

Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives

Assist with the execution of the service plans by evaluating progress of activities and service requests

Collaborate with internal departments to ensure seamless delivery of services to clients.

Gather and distribute voice of customer feedback to appropriate internal departments

Build cross-functional partnerships to address issues and manage escalations.

Leverage internal relationships to identify opportunities, trends, and process improvements

Successfully manage client expectations in a fast-paced environment
Introduce and drive adoption of new products and services to client

Assist in announcing to clients, changes in compliance using various communication formats

Act as part of a team to continually develop and create improved processes and procedures

Performing annual deliverables client reviews

Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates

Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered

Knowledge, Skills, and Abilities

Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals

Practice excellent communication (verbal and written) skills

Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills

Able to juggle return calls and emails quickly and efficiently

Detail oriented

Be self-motivated, but able to also work alongside a team

Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types

Must be driven, hard-working and personable
Critical thinking skills and a high level of emotional intelligence required

General working knowledge of Microsoft Office if preferred

Education & Experience

High School graduate or equivalent required

4-year college degree or equivalent work experience preferred

2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus.

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Senior Account Manager is responsible for the oversight and ongoing management of their assigned Account Manager(s) and clients. The SR. Account Manager works with sales and the support teams to implement new or renewing accounts, ensuring that a high service level is met. The SR. Account Manager will also work with high-level, key employees to maintain the ongoing client relationships. Being extremely knowledgeable about group benefits, having excellent problem resolution and negotiation skills is key. The SR. Account Manager must also be personable, maintain a high-level of professionalism and be able to travel for client meetings.

Essential Duties and Responsibilities

Daily management of assigned Account Manager(s)

Mentoring and training of Account Managers

Coordinate and conduct the implementation for new and renewing clients.

Coordinate strategy meetings and document collection with Business Consultant.

Market, analyze, and negotiate benefits and rates for all coverages.
Request renewal from carrier.

Conduct pre-renewal and renewal meetings (in person or via Zoom).
Negotiate renewals with carriers. Quote open market when necessary.
Deliver final renewal to client and finalize benefit selections.

Obtain applications and monitor benefit administration portals.

Ensure everything is submitted in a timely manner (minimum 15 days prior to the effective date)

Perform first bill audits and host a meeting with client to discuss how the OE went.

Ensure a high level of customer retention and satisfaction by building relationships with key contacts.

Ensure high levels of service are delivered to ALL clients:

High-level of professionalism and customer service to employees.

Provide 24-hour response times to requests, if resolution is not able to be obtained within 24 hours make sure to keep lines of communication open with client by providing status updates.

Education is key for all employees and key contact.

Ensure all clients are compliant with their benefits, contributions, etc.
Select filings of compliance documents

COBRA

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal qualities of integrity and credibility.

Must be able to work individually and as part of a team.

Must be able to use the utmost discretion in all presentations/correspondence and communication for staff, clients and all leadership.

Intermediate (or higher) knowledge of Microsoft Office and Adobe.
Work requires professional, written, and verbal communication and interpersonal skills.

Strong organizational skills with the ability to multi-task and prioritize to meet stated deadlines.

Knowledge of employee benefits, compliance, and payroll.
Must be able to read, analyze, and interpret Client, technical procedures, insurance regulations, and governmental regulations.

Ability to respond effectively to the most sensitive inquiries and complaints.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Education & Experience

2- 5 years or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.

Bachelor's degree preferred

Health and Life Insurance License mandatory

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

We are seeking a Client Relations Associate to join our growing company. Under general supervision, the Client Relations Associate provides telephone, email, and chat support to external Clients who contact concerning payroll practices, human resources, software operations, and other technical and non-technical issues.

Schedule: 5:30 AM to 2:30 PM AZ time.

Essential Duties and Responsibilities

Engage in positive participation within a team-oriented customer service environment.

Effectively manage daily client base requests.

Effectively research and provide accurate and timely resolution for client inquiries.

Ensure compliance with necessary audits and internal compliance.

Effectively support, educate, and develop the client base and align with products and services.

Assume ownership and responsibility for client issues through effective problem resolution and process updates.

Maintain and strengthen client relationships through personal client interaction regarding client feedback, process efficiencies, software updates and regulatory payroll items.

Maintain a high level of knowledge of Payroll, time and attendance and HR services through internal training and personal development experiences.

Provide extended business day support to clients when appropriate and necessary.

Utilize effective customer service skills to successfully continue to develop client trust and partnership.

Actively engage in effective business and software best practice resolutions.

Actively engage in effective client retention practices.

Effectively analyze issues and provide problem resolution.

Demonstrate a positive attitude with internal and external clients.

Knowledge, Skills, and Abilities

Strong Client service orientation

Strong problem-solving orientation

Technical knowledge or technical aptitude

Mathematical aptitude

Computer skills, including Windows and MS Office programs

Strong listening and oral communication skills

Team orientation

Organizational skills

Education & Experience

Demonstrated knowledge with database, web server, and open source technology

Demonstrated knowledge of Payroll, HR and Time and Attendance software systems

Ability to multi-task and adapt within a fast-paced environment

Strong organizational, problem-solving and analytical skills

Strong verbal and written communication skills

Preferred: Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) designation.

Technologies:
Microsoft Office Products
Payroll, Time and Attendance, and HRIS Software Platforms