Customer Service Representatives

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

Challenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a Senior Customer Service Advocate, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity.

This is where you can bring your compassion for others while building your career.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 6:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 2-4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert for team members or internal customers.

+ Handle escalated calls, resolving more complex customer issues.

+ Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner.

+ Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.

+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.

+ Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR Older

+ 1+ years of Customer Service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems

+ Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

+ Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 6:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends

**Preferred Qualifications:**

+ Prior health care experience

+ Knowledge of billing/finance and eligibility processes, practices and concepts

+ Experience working from home

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Customer Service Representative Lead,** you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 6:00pm MST. It may be necessary, given the business need, to work occasional overtime and weekends (mandatory overtime is required during peak season (first few weeks of January), based on business need and weekends).

We offer 5-6 weeks of paid training. The hours during training will be based on your scheduled shift, Monday - Friday.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers

+ Handle escalated calls, resolving more complex customer issues in a one and done manner

+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

+ Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient

+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

+ Provide education and status on previously submitted pre-authorizations or pre-determination requests

+ Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ 2+ years of customer service experience analyzing and solving customer problems OR 2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

+ 9+ months of previous call center experience

+ First Call Resolution experience

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Ability to work full-time, Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 6:00am - 6:00pm MST, including the flexibility to work occasional overtime and weekends, given the business need (mandatory overtime is required during peak season (first few weeks of January), based on business need and weekends)

**Preferred Qualifications:**

+ 1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

+ Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about joining a company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us and be part of our success story!

Your role as a Customer service representative,

+ Responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.

+ Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.

+ Ensure that customer queries are answered to their satisfaction and in a timely manner.

+ Address customer's concerns related to the services and provided the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.

+ Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.

+ Accurate and complete information using our communication methods is needed for this role.

About You

For you to become a successful candidate for this role

+ Have at least 6 months of BPO experience.

+ An innate drive to provide excellent customer service.

+ Finished high school education.

+ Strong interpersonal and comprehension skills.

+ Capable of handling escalated situations, remittances, and disputes.

+ Excellent communication and demonstrable probing and problem-solving skills.

+ Can fluently speak both English and Spanish

+ REQUIRED: Available to work Full-Time, 8 hours per day. Requires open availability and be willing to work a flexible schedule including evenings and weekends. Operational hours: 9am-7pm CST, Monday-Saturday (2 days off).

Temporary Work from Home Requirements:

Laptop or Desktop specs:

+ At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)

+ At least 8 GB of RAM80 GB HD space with 20GB

+ One available USB Port

+ USB Headset (combo Mic and Headset with noise-canceling)

+ Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)

+ Min download Speed of 10mbps and Upload 2mbps

+ Hardwired into the PC/Laptop (wireless internet access not permitted)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Under the direction of the IT Services Manager, this position is responsible for accurately maintaining broadband, telecom, and mobility vendor accounts and researching monthly statements to ensure accurate , complete and expeditious processing of payments. Heavy communication with vendors , and company (UHI) entities, both verbal and written.

The ideal candidate needs to have a positive attitude with the desire to grow and learn within the department. Someone who possesses a strong, project-oriented mindset, and is willing to give 100% effort. The person will also display a good work ethic with the ability to learn quickly. If you’re willing to learn, we will teach you everything you need to know to be successful in IT Services.

U-Haul team members are preferred , and experience with Excel, word, and Microsoft office is a plus for this position.

Job Duties:

+ Reasonable and predictable attendance is required .

+ Daily invoice processing for all broadband, telecom, and mobility vendor accounts.

+ Accurately research vendor history for past due invoices, pending payments and discrepancies.

+ Research and answer billing inquiries from vendors and U-Haul entities.

+ Provide accurate billing analysis and reports for management.

+ Become proficient in our billing systems , processes , and c ost a ccounting .

+ Communicate regularly with vendors to correct errors in billing and to ensure bills are presented in a timely manner for payment.

+ Interface with various levels of management regarding telephone and Internet billing concerns.

+ Work independently and collaboratively with department team. Be able to multi-task and take initiative with projects and achieve deadlines.

Requirements:

+ High school diploma or equivalent

+ Must be able to work in a fast-paced environment

+ Attention to detail

+ Ability to multitask

+ Microsoft Office proficient

Here are just some of the programs U-Haul has available:

+ Full Medical coverage

+ New indoor fitness gym

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Prescription plans

+ Dental & Vision Plans

+ Business and travel insurance

+ YouMatter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ Subsidized gym/ membership

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on cell phone plans, hotels, and more

+ LifeLock identity Theft

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University

+ Savvy consumer wellness programs- from health care tips to financial wellness

+ U-Haul federal credit union

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Location:

4110 E Bell Rd, Phoenix, Arizona 85032 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Location:

21621 N 26th Ave, Phoenix, Arizona 85027 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

**SUMMARY**

Are you a caring, curious, dedicated, and compassionate person that wants to make an impact on the lives of others? If so, Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives like you to join our US Medical team.

Use your problem-solving and listening skills to answer questions from Cigna Healthcare customers. As a trusted customer service representative, you’ll help answer questions about benefits, eligibility, prior authorizations, and claims. You’ll also suggest other programs that could help the customers overall wellbeing.

We’ll prepare you for success with 11-12 weeks of required training during your first 90 days. This training will give you everything you need to provide excellent service to our customers. An added benefit is that this position is work at home. So, you get to enjoy helping people from the comfort of your own home.

**-Must be available for an afternoon or evening shift, with an end time as late as 11pm EST**

**-Starting pay: $17-19/hour, based on experience**

**How you’ll make a difference:**

+ Answer 40+ calls per day on average from customers and help with their questions.

+ Use several computer programs at the same time for each call.

+ Solve problems on your own and try to fix issues in one call.

+ Meet call center goals and provide accurate information politely and professionally.

+ Listen carefully to understand what customers need and use your knowledge to respond effectively and guide them on what to do next.

+ Adapt to changes in procedures or guidelines and stay professional and focused while working from home.

+ Work with other teams to resolve issues and improve service.

**Requirements:**

+ High School diploma or equivalent

+ 2+ years of customer service experience

+ A quiet, distraction-free workspace at home

+ Clear and effective communication skills

+ Comfortable using a computer

+ Good organizational skills

+ Strong written and verbal communication

+ Ability to stay calm and helpful, even in tough situations

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 24 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

**About The Cigna Group**

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._

The Taft-Hartley Account Manager (TH-AM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 5,000+ member lives or as assigned, **this role will align to the Western United States** . Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and member-relation goals, as well as Cigna persistency, membership growth, and earnings targets. The TH-AM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/member needs, and drive efficiency for the organization, segment, and team.

**Role Components**

+ Support the Taft-Hartley & Federal Business Segment to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies

+ Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience

+ Maintains market/competitive knowledge on service trends and differentiators – can “sell” Cigna service & tools in a retail setting and/or client discussion

+ Effectively collaborates with CM on broad account retention, growth, wellness and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.) drives inclusion of case installation, product and service partners where appropriate

+ Collaborates with CM on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.

+ Develop/maintain “trusted advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition

+ Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Pharmacy, Medical and Condition/Disease Management, Your Health First, Shared Administration, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)

+ Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna

+ Lead in managing all reporting requests to include analytics and presentation

+ Develop/implement strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable

+ Maintains basic understanding and conceptual application of underwriting principals

+ Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost

+ Represents Cigna well in market-based events (client & consultant forums, open enrollment, etc.) and Board of Trustee Meetings

+ Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication

+ Can facilitate client meetings and works as a proxy for the CM when needed

**Qualifications**

+ College preferred and 5+ years equivalent related experience

+ **Strong understanding of Taft-Hartley and/or Federal Business required** . Maintains current industry knowledge.

+ Proficient knowledge (min 3-5 years) in healthcare / managed care business required; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations

+ **Data analytics and presentation skills, strong communication skills & responsiveness with agility in supporting client relationships required.**

+ Strategic and financial savvy; ability to partner with CM to grow book of business

+ Excellent verbal and written communication skills; confident and credible presenter

+ Highly proficient in data analytics and use of Microsoft Excel & PowerPoint

+ Can work independently, is self-directed, proactive, and highly responsive to clients’ requests

+ Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results

+ Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment

+ Demonstrated examples of critical thinking and execution

+ Excellent negotiation, influencing skills; exhibits courage

+ Ability to travel regionally as dictated by business need, approximately twice per month

+ Must possess or be eligible to obtain necessary general health insurance licenses within 90 days hire

**Critical Behaviors**

+ Develops and maintains advanced listening skills, emotional intelligence, and consultative skills, to best meet client implied or articulated needs

+ Strong business acumen: understanding of earnings and P&L, and how their role and actions contribute to overall enterprise, segment, and market results

+ Ensures all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value propositions – partners with the CM and engages broad organizational collaboration, influence, and escalation

+ Deploys advanced communication skills to determine favored approach based upon the audience; can easily modify style for maximum outcome

+ Develops and maintains a thorough understanding of competitor’s products/services. Can clearly articulate Cigna's strengths and weaknesses in alignment to the competition

+ Effectively collaborates with CM/client to determine solutions that will improve account performance (and participation) – drives inclusion of Client Service Executive (CSE), and other internal partners where appropriate

+ Effectively leverages _Expert Advisors_ across all product operations/services. By example, CM collaborates with AM, CSE, & Implementation Manager/Consultant on benefit intent discussions and strategic and tactical benefit solution strategies

+ Demonstrates strong leadership presence; effectively collaborates and leverages resources, holds accountability for results, treats others with respect and integrity at all times

+ Demonstrated BOB actions in support of market net membership growth, earnings, and account persistency goals

+ Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues; supports CM in strategic selling approach that best demonstrates CIGNA's value

+ Strong technical and navigational skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

Are you the go-to person among your friends and family for help with mobile devices and streaming technology? Are you skilled with and do you have an interest in technology and software? Can people literally hear you smiling over the phone? Do you know how to turn someone’s day around, no matter how down or frustrated they are? Do you have experience in technical support, retention, with Salesforce or with other help desk ticketing platforms?

**Join Us.**

This role is for you if you enjoy connecting with and assisting others; you are energized by the opportunity to turn someone’s day around; are patient and empathetic, engaging and upbeat; are an outstanding team player who rises to a challenge, displays resourcefulness, adaptability, and flexibility; and are comfortable working in a fast-paced environment.

**What we offer:**

+ An attractive hourly rate of $15.25

+ Paid training, generous PTO, and 401k

+ Monthly recognition and incentive programs

+ Medical, dental, and vision benefits, EAP, health and wellness programs, and more

+ A strong promote-from-within policy that rewards you for your talent and dedication - 80% of our frontline leaders have been promoted from within

+ High school diploma or equivalent

+ Ability to type 35+ words per minute

+ Minimum of one year of customer service experience

+ Strong written communication skills

We will provide equipment

**_About Us_**

_Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years._

**_IMPORTANT NOTE:_** This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Job Description

A client of Insight Global is looking to hire a Customer Service Rep to their office location in Glendale, AZ for the 7:30-4PM shift. This person will be responsible for managing the flow of students coming in & out of the building, welcome visitors into the building, directing students to correct classrooms, answering general questions and recording attendance of the students. The CSR will also handle escalations from the Phone Team for account maintenance and program updates. Additionally, this person will be responsible for walk in students for new registrations, coordination of employee check in/out times, and general building responsibilities like turning off the lights & locking up at the end of the day.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Customer Service / Customer Facing / Personable

Self-Motivated

Resilient (front desk POC sometimes get complaints)

Experience with Microsoft Suite

Technical Ability - learn the internal software used Experience with RealEd Software

Degree

Experience in a CSR or Front Desk Role

Experience as a Teacher null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].