**Overview**

At Dignity Health’s Arizona General Hospital we deliver humankindness through a wide range of health social and support services in the heart of Phoenix Arizona. As part of our team you will provide clinical expertise support and oversight that helps ensure our patients receive exceptional care. Also you will have the opportunity to champion the change by joining in our mission of healing through humankindness.

ARIZONA GENERAL HOSPITAL

**Responsibilities**

**This position will work two days at the Mesa hospital, two days at the Laveen hospital and a remote work day.**

**This role manages all patient complaints/grievences as well as our IRIS risk management system. This person will conduct investigations into patient safety issues. AGH also has continuous High Reliability Organization training for new staff which is managed by this role. In this role your listening skills are equally as important as your communication skills.**

Provides oversight by performing a variety of duties associated with gathering information concerning professional and general liability incidents, actual / potential claims, and lawsuits involving Arizona General Hospital. Investigates and analyzes actual and potential risks at Arizona General Hospital; assesses liability and probability of legal action, and recommends appropriate actions to minimize institutional risk. Duties also involve designing performance measurements reflecting effective risk management, data analysis, trend identification, facilitating problem solving, and reporting to organizational leadership on same. Gathers information from multiple sources to understand problems, recognizes symptoms that indicate more significant problems, and draws conclusions by relating all of the information available

+ Schedules nursing staff to specific shifts taking into account past utilization trends. Measures employee performance. Assists in the training of new staff members and the development of existing staff members.

+ Coordinates the activities of the unit during a particular shift and directs organizes and assigns work to the nursing staff.

+ Assesses monitors and educates the nursing staff on patient care. Institutes emergency procedures as necessary.

+ Provides nursing care to patients on an as needed basis.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

While you’re busy impacting the healthcare industry we’ll take care of you with benefits that include health/dental/vision FSA matching retirement plans paid vacation adoption assistance and more.

**Qualifications**

**Education and Experience:**

+ Bachelor's degree or a combination of education and/or additional job related experience may be substituted in lieu of the degree.

+ Minimum of three (3) years experience in a related/similar position

+ Two (2) years supervisory experience required

+ Demonstrated sound decision making ability and able to operate well under pressure in related situations

+ Demonstrated cooperative spirit in working with others to seek problem resolution, while also being tenacious at resolving difficult situations

+ Possesses working knowledge of appropriate questioning approach, detection problems or opportunities, organization of information, and determination of appropriate levels of information distribution, and facilitation of necessary improvements

+ Working knowledge of healthcare related regulatory requirements including at least Medicare / CMS COPS, Arizona hospital licensure, and Joint Commission

**Licensure:**

+ Unencumbered AZ RN license preferred

+ Certification in Healthcare Risk Management (CPHRM) preferred

**Pay Range**

$44.73 - $64.85 /hour

We are an equal opportunity/affirmative action employer.