Customer Experience Administrator - Call Center

As a Customer Experience Administrator - Call Center here at Honeywell, you will play a crucial role in supporting the customer experience team in delivering exceptional service and satisfaction to our customers. You will assist in managing customer inquiries, resolving issues, and ensuring a seamless customer journey. Your attention to detail and strong organizational skills will contribute to enhancing the overall customer experience.

You will report directly to our Customer Experience Manager, and you'll work out of our Salem, OR location on a hybrid work schedule 3/2. This role will support Supra line of products.

In this role, you will impact the customer experience by providing efficient and effective support to the customer experience team. Your ability to handle customer inquiries, resolve issues, and maintain accurate records will contribute to customer satisfaction and loyalty.

KEY RESPONSIBILITIES

• Assist in managing customer inquiries and resolving issues in a timely manner

• Maintain accurate customer records and update customer information as needed

• Collaborate with cross-functional teams to address customer concerns and ensure a seamless customer journey

• Provide support to the customer experience team, including preparing reports, and organizing customer feedback

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health

• Paid Vacation

• 401k Plan/Retirement Benefits (as per regional policy)

• Career Growth

• Professional Development

YOU MUST HAVE

• Strong organizational and time management skills

• Excellent communication and interpersonal skills

• Attention to detail and accuracy in data entry and record-keeping

WE VALUE

• Associate's degree in Business Administration or a related field (preferred)

• Experience in customer service roles

• Ability to work effectively in a fast-paced and dynamic environment

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.