As a Customer Experience Specialist here at Honeywell, you will play a crucial role in ensuring exceptional customer satisfaction and loyalty. You will be responsible for delivering a seamless and personalized experience to our customers, building strong relationships, and driving customer engagement. Your passion for customer service, excellent communication skills, and problem-solving abilities will contribute to the overall success of our organization.
You will work out of our Colonial Heights, VA location on a hybrid work schedule (3/ 2 schedule).
In this role, you will impact the customer journey by providing exceptional support and assistance, resolving customer inquiries and issues, and ensuring a positive experience throughout their interactions with Honeywell.
Description:
The Honeywell Customer Experience Specialist provides inside sales and customer support for a portfolio of Energy Conservation rebate programs.
RESPONSIBILITIES
+ Promote benefits of Utility sponsored Energy Conservation programs that provide rebates, incentives, and opportunities to save energy
+ Build strong relationships with customers and contractors, understand customer needs and preferences
+ Process enrollments; resolve issues and obstacles impacting the enrollment process
+ Respond to incoming calls and emails
+ Conduct outbound calls to increase participation and to resolve enrollment obstacles
+ Follow-up on enrollment leads, document leads in tracking system, identify opportunities to enhance customer satisfaction and repeat enrollments
+ Become proficient in our portfolio of Utility sponsored Energy Conservation programs including benefits, eligibility requirements and terms and conditions
+ Drive continuous improvements efforts within the enrollment process
+ Coach and train contractors on the enrollment process
+ Maintain accurate and detailed records of customer interactions and enrollments
+ Generate reports and excel spreadsheets
+ Partner with cross functional teams to resolve issues impacting program performance and goals
MUST HAVE
+ High School Degree or Equivalent
+ Minimum of 5 years customer service experience
+ Inside sales experience
+ Data entry experience
WE VALUE
+ Experience with Utility rebate incentive programs
+ Excellent written and verbal communication skills
+ Strong Interpersonal skills
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.