Job Description

What you'll do as a Customer Care Specialist I:

· Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice.

· Use tools and resources to reach a complete and accurate resolution.

· Ability to place clear and concise notes on customer accounts.

· Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance.

· Other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

High School Diploma or GED equivalent

· 6 months+ customer service experience (call-center preferred).

· Basic computer skills with the ability to navigate between applications, including Microsoft Office

· Passion for working in a team and being collaborative, but able to work independently.

· Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.

· Flexibility to work any shift. Current hours of operation are between the hours of 9:00AM to 5:30PM EST time M-F. · Bi-lingual (Spanish) is a plus! null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].