Job Description

A client of Insight Global is looking to hire a Customer Service Rep to their office location in Glendale, AZ for the 7:30-4PM shift. This person will be responsible for managing the flow of students coming in & out of the building, welcome visitors into the building, directing students to correct classrooms, answering general questions and recording attendance of the students. The CSR will also handle escalations from the Phone Team for account maintenance and program updates. Additionally, this person will be responsible for walk in students for new registrations, coordination of employee check in/out times, and general building responsibilities like turning off the lights & locking up at the end of the day.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Customer Service / Customer Facing / Personable

Self-Motivated

Resilient (front desk POC sometimes get complaints)

Experience with Microsoft Suite

Technical Ability - learn the internal software used Experience with RealEd Software

Degree

Experience in a CSR or Front Desk Role

Experience as a Teacher null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].