The Taft-Hartley Account Manager (TH-AM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 5,000+ member lives or as assigned, **this role will align to the Western United States** . Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and member-relation goals, as well as Cigna persistency, membership growth, and earnings targets. The TH-AM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/member needs, and drive efficiency for the organization, segment, and team.

**Role Components**

+ Support the Taft-Hartley & Federal Business Segment to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies

+ Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience

+ Maintains market/competitive knowledge on service trends and differentiators – can “sell” Cigna service & tools in a retail setting and/or client discussion

+ Effectively collaborates with CM on broad account retention, growth, wellness and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.) drives inclusion of case installation, product and service partners where appropriate

+ Collaborates with CM on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.

+ Develop/maintain “trusted advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition

+ Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Pharmacy, Medical and Condition/Disease Management, Your Health First, Shared Administration, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)

+ Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna

+ Lead in managing all reporting requests to include analytics and presentation

+ Develop/implement strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable

+ Maintains basic understanding and conceptual application of underwriting principals

+ Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost

+ Represents Cigna well in market-based events (client & consultant forums, open enrollment, etc.) and Board of Trustee Meetings

+ Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication

+ Can facilitate client meetings and works as a proxy for the CM when needed

**Qualifications**

+ College preferred and 5+ years equivalent related experience

+ **Strong understanding of Taft-Hartley and/or Federal Business required** . Maintains current industry knowledge.

+ Proficient knowledge (min 3-5 years) in healthcare / managed care business required; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations

+ **Data analytics and presentation skills, strong communication skills & responsiveness with agility in supporting client relationships required.**

+ Strategic and financial savvy; ability to partner with CM to grow book of business

+ Excellent verbal and written communication skills; confident and credible presenter

+ Highly proficient in data analytics and use of Microsoft Excel & PowerPoint

+ Can work independently, is self-directed, proactive, and highly responsive to clients’ requests

+ Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results

+ Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment

+ Demonstrated examples of critical thinking and execution

+ Excellent negotiation, influencing skills; exhibits courage

+ Ability to travel regionally as dictated by business need, approximately twice per month

+ Must possess or be eligible to obtain necessary general health insurance licenses within 90 days hire

**Critical Behaviors**

+ Develops and maintains advanced listening skills, emotional intelligence, and consultative skills, to best meet client implied or articulated needs

+ Strong business acumen: understanding of earnings and P&L, and how their role and actions contribute to overall enterprise, segment, and market results

+ Ensures all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value propositions – partners with the CM and engages broad organizational collaboration, influence, and escalation

+ Deploys advanced communication skills to determine favored approach based upon the audience; can easily modify style for maximum outcome

+ Develops and maintains a thorough understanding of competitor’s products/services. Can clearly articulate Cigna's strengths and weaknesses in alignment to the competition

+ Effectively collaborates with CM/client to determine solutions that will improve account performance (and participation) – drives inclusion of Client Service Executive (CSE), and other internal partners where appropriate

+ Effectively leverages _Expert Advisors_ across all product operations/services. By example, CM collaborates with AM, CSE, & Implementation Manager/Consultant on benefit intent discussions and strategic and tactical benefit solution strategies

+ Demonstrates strong leadership presence; effectively collaborates and leverages resources, holds accountability for results, treats others with respect and integrity at all times

+ Demonstrated BOB actions in support of market net membership growth, earnings, and account persistency goals

+ Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues; supports CM in strategic selling approach that best demonstrates CIGNA's value

+ Strong technical and navigational skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._