Manager, Advising
Location: University Advising
Regular/Temporary: Regular
Job ID: 608241
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.
Some weekend and evening work will be required.
Application Instructions:
• A letter of interest (cover letter)
• Resume
• Three professional references must be included with the online application
Job Description
The Advising Manager position works within University Advising and supervises a team of Academic Advisors at varying levels, oversees delivery of content specific programming relevant for assigned student populations, and works directly with campus colleagues, students, parents, and other stakeholders. This position will be working within a combined team assigned to College of Nursing, College of Health and Human Services, and College of the Environment, Forestry, and Natural Sciences; the role will oversee advising for the College of Nursing and the Department of Biological Sciences.
This position is responsible for maintaining relevant advising and university expertise and overseeing the provision of advising services with the end goal of promoting and cultivating holistic academic and career success of all students. Leads the design, implementation, and evaluation of advising services, ensuring all students receive access to accurate and timely advising through an approach that successfully serves students.
Contributes to the success of all NAU students by providing leadership within the advising team and throughout the university advising and campus community.
Supervision - 50%
• Hire, train, supervise, and evaluate 6-8 full time advising team members.
• Establish a supportive, inclusive, and nurturing team environment that aligns with University Advising's values and standards.
• Measure and document the growth of each employee to provide continuous constructive feedback, determine when additional support or training is needed, and complete their performance appraisals.
• Provide leadership to your home, combined, and project teams in a away that helps all staff connect their work to the University Advising and NAU mission and road map.
Assess Team Services and Determine Priorities - 20%
• Oversee the delivery of advising appointments, office staffing coverage, and specialized programming for student populations. Participate in the delivery of advising services as needed.
• Determine team duties, projects, and specific assignments for each employee, develop timelines and oversee those projects and timelines in collaboration with your combined team.
• Responsible for the collection and maintenance of data for reporting and assessment purposes.
• Oversee the daily operations and coordination of the advising services and tools provided for students within your combined team.
• Provide high quality advising to students.
Contribute leadership to University Advising - 15%
• Engage in a meaningful way within your combined team to advance the mission of University Advising and support the academic journey of all NAU students.
• Participate in project teams, cross-team initiatives, and contribute positive leadership within the University Advising management team.
• Model effective teamwork and professional behaviors for success as laid out by NAU HR.
Establish and Maintain Effective Relationships With All Stakeholders - 10%
• Build and maintain effective working relationships in support of all NAU students and programs.
• Handle escalated situations in a solution centered, professional manner that aligns with NAU's student-centered institutional culture of care.
• Demonstrate professionalism through all communication channels
• Work together in various team settings to accomplish projects, support one another, and create an environment of continuous improvement.
• Demonstrate knowledge of increasing complexity in essential advising topics.
• Demonstrate ability to build meaningful relationships with students that are based in empathy, compassion, and appreciative, developmental, and intrusive advising techniques.
• Promote discussions and student mastery of Student Learning Outcomes (SLOs) through strong assessment practices, and introduction of content or prompts appropriate to each student.
Other - 5%
• Other duties as assigned.
Minimum Qualifications
• Undergraduate bachelor's degree.
• 2-4 years of relevant experience.
• 1-2 years of management or supervisory experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
• Supervision within the higher education setting, or related field.
• Relevant advanced degree.
Knowledge, Skills, & Abilities
Knowledge
• Knowledge and understanding of academic advising principles and procedures.
• Knowledge and understanding of student learning outcomes.
• Knowledge of higher education in the area of academic advising.
• Expert knowledge of career development and related theories.
• Expert knowledge of appropriate resources for students.
• Knowledge of NAU academic programs and student support services.
• Expert knowledge of primary factors that impact student retention and common strategies used to increase
• student success.
• Knowledge of supervisory practices and principles.
Skills
• Program development and execution.
• Organizational and project management skills.
• Development and maintenance of a budget.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Abilities
• Communicates the benefits of change to team members.
• Involves others in team decisions and maximizes individual differences and talents.
• Delegates effectively and assigns work appropriately to accomplish goals.
• Promotes a diverse, inclusive environment.
Background Information
Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/ is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Anticipated salary range is $58,882 - $73,434. Annual salary commensurate with candidate's qualifications and related experience.
FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
Benefits
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.
Immigration Suppt/Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
February 10, 2025 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
https://in.nau.edu/Human-Resources/Posters-Required-by-Law/
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://apptrkr.com/5947303
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